/* DKT Contact Centre Reporting & Analytics - Modern CSS Design System */

:root {
  --bg-primary: #0a0e17;
  --bg-secondary: #111827;
  --bg-card: rgba(17, 24, 39, 0.85);
  --bg-card-hover: rgba(31, 41, 55, 0.95);
  --bg-input: #1f2937;
  --border-color: rgba(255, 255, 255, 0.08);
  --border-color-focus: #06b6d4;
  
  --text-primary: #f9fafb;
  --text-secondary: #9ca3af;
  --text-muted: #6b7280;
  
  --accent-cyan: #06b6d4;
  --accent-blue: #3b82f6;
  --accent-purple: #8b5cf6;
  --accent-emerald: #10b981;
  --accent-amber: #f59e0b;
  --accent-rose: #f43f5e;
  
  --gradient-brand: linear-gradient(135deg, #06b6d4 0%, #3b82f6 100%);
  --gradient-purple: linear-gradient(135deg, #8b5cf6 0%, #d946ef 100%);
  --gradient-emerald: linear-gradient(135deg, #10b981 0%, #059669 100%);
  --gradient-amber: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
  --gradient-card: linear-gradient(180deg, rgba(255, 255, 255, 0.03) 0%, rgba(255, 255, 255, 0) 100%);

  --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.4);
  --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.5);
  --shadow-lg: 0 10px 25px -5px rgba(0, 0, 0, 0.6);
  --shadow-glow: 0 0 20px rgba(6, 182, 212, 0.25);
  
  --radius-sm: 6px;
  --radius-md: 10px;
  --radius-lg: 16px;
  --transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
}

[data-theme="light"] {
  --bg-primary: #f8fafc;
  --bg-secondary: #ffffff;
  --bg-card: rgba(255, 255, 255, 0.9);
  --bg-card-hover: #ffffff;
  --bg-input: #f1f5f9;
  --border-color: #e2e8f0;
  --text-primary: #0f172a;
  --text-secondary: #475569;
  --text-muted: #94a3b8;
  --shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.05);
  --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.07);
  --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.08);
  --shadow-glow: 0 0 15px rgba(6, 182, 212, 0.15);
  --gradient-card: linear-gradient(180deg, rgba(0, 0, 0, 0.01) 0%, rgba(0, 0, 0, 0) 100%);
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  background-color: var(--bg-primary);
  color: var(--text-primary);
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}

/* App Header */
.app-header {
  background: var(--bg-secondary);
  border-bottom: 1px solid var(--border-color);
  position: sticky;
  top: 0;
  z-index: 100;
  backdrop-filter: blur(12px);
}

.header-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 12px 24px;
  border-bottom: 1px solid var(--border-color);
}

.brand-section {
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand-icon {
  height: 38px;
  padding: 0 12px;
  background: var(--gradient-brand);
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: var(--shadow-glow);
  font-weight: 800;
  font-size: 13px;
  letter-spacing: 0.08em;
  color: #fff;
}

.brand-logo {
  height: 42px;
  width: auto;
  max-width: 140px;
  object-fit: contain;
  background: #ffffff;
  padding: 4px 10px;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-color);
  box-shadow: var(--shadow-sm);
  display: block;
}

.brand-text h1 {
  font-family: 'Outfit', sans-serif;
  font-size: 18px;
  font-weight: 700;
  letter-spacing: -0.02em;
  background: linear-gradient(135deg, #fff 40%, var(--accent-cyan) 100%);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
}

[data-theme="light"] .brand-text h1 {
  background: linear-gradient(135deg, #0f172a 40%, var(--accent-blue) 100%);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
}

.brand-text p {
  font-size: 12px;
  color: var(--text-muted);
}

.header-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.badge-live {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  background: rgba(16, 185, 129, 0.12);
  border: 1px solid rgba(16, 185, 129, 0.3);
  border-radius: 9999px;
  font-size: 12px;
  font-weight: 600;
  color: var(--accent-emerald);
}

.pulse-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--accent-emerald);
  box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.7);
  animation: pulse 2s infinite;
}

@keyframes pulse {
  0% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.7); }
  70% { transform: scale(1); box-shadow: 0 0 0 8px rgba(16, 185, 129, 0); }
  100% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(16, 185, 129, 0); }
}

/* Controls & Filter Bar */
.filter-bar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 24px;
  background: rgba(0, 0, 0, 0.2);
}

[data-theme="light"] .filter-bar {
  background: rgba(0, 0, 0, 0.02);
}

.filter-group {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.filter-label {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.select-control, .input-control {
  background: var(--bg-input);
  border: 1px solid var(--border-color);
  color: var(--text-primary);
  padding: 6px 12px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  outline: none;
  transition: var(--transition);
}

.select-control:focus, .input-control:focus {
  border-color: var(--accent-cyan);
  box-shadow: 0 0 0 2px rgba(6, 182, 212, 0.2);
}

.btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 14px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid transparent;
  transition: var(--transition);
}

.btn-primary {
  background: var(--gradient-brand);
  color: #fff;
  box-shadow: var(--shadow-sm);
}

.btn-primary:hover {
  opacity: 0.92;
  box-shadow: var(--shadow-glow);
}

.btn-secondary {
  background: var(--bg-input);
  border-color: var(--border-color);
  color: var(--text-secondary);
}

.btn-secondary:hover {
  background: var(--bg-card-hover);
  color: var(--text-primary);
}

.btn-export {
  background: rgba(16, 185, 129, 0.15);
  border-color: rgba(16, 185, 129, 0.3);
  color: var(--accent-emerald);
}

.btn-export:hover {
  background: rgba(16, 185, 129, 0.25);
}

/* Nav Tabs */
.nav-tabs {
  display: flex;
  overflow-x: auto;
  gap: 4px;
  padding: 0 24px;
  border-bottom: 1px solid var(--border-color);
  background: var(--bg-secondary);
}

.tab-btn {
  padding: 12px 18px;
  font-size: 13px;
  font-weight: 600;
  color: var(--text-secondary);
  background: transparent;
  border: none;
  border-bottom: 2px solid transparent;
  cursor: pointer;
  white-space: nowrap;
  transition: var(--transition);
  display: flex;
  align-items: center;
  gap: 8px;
}

.tab-btn:hover {
  color: var(--text-primary);
}

.tab-btn.active {
  color: var(--accent-cyan);
  border-bottom-color: var(--accent-cyan);
}

.tab-badge {
  font-size: 10px;
  padding: 2px 6px;
  border-radius: 9999px;
  background: var(--border-color);
  color: var(--text-muted);
}

.tab-btn.active .tab-badge {
  background: rgba(6, 182, 212, 0.2);
  color: var(--accent-cyan);
}

/* Main Container */
.main-content {
  flex: 1;
  padding: 24px;
  max-width: 1600px;
  width: 100%;
  margin: 0 auto;
}

/* Tab Panels */
.tab-panel {
  display: none;
  animation: fadeIn 0.25s ease-in-out;
}

.tab-panel.active {
  display: block;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

/* KPI Cards Grid */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 16px;
  margin-bottom: 24px;
}

.kpi-card {
  background: var(--bg-card);
  background-image: var(--gradient-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 16px 20px;
  box-shadow: var(--shadow-sm);
  transition: var(--transition);
  position: relative;
  overflow: hidden;
}

.kpi-card:hover {
  border-color: rgba(6, 182, 212, 0.4);
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
}

.kpi-card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 3px;
  background: var(--border-color);
}

.kpi-card.cyan::before { background: var(--accent-cyan); }
.kpi-card.blue::before { background: var(--accent-blue); }
.kpi-card.purple::before { background: var(--accent-purple); }
.kpi-card.emerald::before { background: var(--accent-emerald); }
.kpi-card.amber::before { background: var(--accent-amber); }
.kpi-card.rose::before { background: var(--accent-rose); }

.kpi-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 8px;
}

.kpi-title {
  font-size: 12px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--text-secondary);
}

.kpi-icon {
  font-size: 16px;
  opacity: 0.8;
}

.kpi-value {
  font-family: 'Outfit', sans-serif;
  font-size: 26px;
  font-weight: 700;
  color: var(--text-primary);
  margin-bottom: 4px;
  letter-spacing: -0.02em;
}

.kpi-subtext {
  font-size: 12px;
  color: var(--text-muted);
  display: flex;
  align-items: center;
  gap: 6px;
}

.badge-status {
  display: inline-block;
  padding: 2px 6px;
  border-radius: 4px;
  font-size: 10px;
  font-weight: 600;
}

.badge-status.not-configured {
  background: rgba(245, 158, 11, 0.15);
  color: var(--accent-amber);
  border: 1px solid rgba(245, 158, 11, 0.3);
}

/* Charts & Analytics Layout */
.dashboard-grid {
  display: grid;
  grid-template-columns: repeat(12, 1fr);
  gap: 20px;
  margin-bottom: 24px;
}

.chart-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 20px;
  box-shadow: var(--shadow-sm);
  display: flex;
  flex-direction: column;
}

.chart-card.col-12 { grid-column: span 12; }
.chart-card.col-8 { grid-column: span 8; }
.chart-card.col-6 { grid-column: span 6; }
.chart-card.col-4 { grid-column: span 4; }

@media (max-width: 1024px) {
  .chart-card.col-8, .chart-card.col-6, .chart-card.col-4 {
    grid-column: span 12;
  }
}

.chart-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 16px;
}

.chart-title {
  font-size: 15px;
  font-weight: 700;
  color: var(--text-primary);
  display: flex;
  align-items: center;
  gap: 8px;
}

.chart-subtitle {
  font-size: 12px;
  color: var(--text-muted);
}

.chart-body {
  flex: 1;
  position: relative;
  min-height: 240px;
  display: flex;
  align-items: center;
  justify-content: center;
}

/* Custom SVG Charts */
svg.analytics-chart {
  width: 100%;
  height: 100%;
  overflow: visible;
}

/* Tables */
.table-container {
  width: 100%;
  overflow-x: auto;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-color);
  background: var(--bg-card);
}

table.data-table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
  font-size: 13px;
}

table.data-table th {
  background: rgba(0, 0, 0, 0.2);
  padding: 12px 16px;
  font-weight: 600;
  color: var(--text-secondary);
  border-bottom: 1px solid var(--border-color);
  white-space: nowrap;
}

table.data-table td {
  padding: 12px 16px;
  border-bottom: 1px solid var(--border-color);
  color: var(--text-primary);
  white-space: nowrap;
}

table.data-table tbody tr:hover {
  background: var(--bg-card-hover);
}

/* Progress bar inside table */
.progress-bar-bg {
  width: 100%;
  max-width: 100px;
  height: 6px;
  background: var(--bg-input);
  border-radius: 9999px;
  overflow: hidden;
  display: inline-block;
  vertical-align: middle;
  margin-right: 8px;
}

.progress-bar-fill {
  height: 100%;
  border-radius: 9999px;
  background: var(--accent-cyan);
}

/* Heatmap Grid */
.heatmap-container {
  display: grid;
  grid-template-columns: 80px repeat(24, 1fr);
  gap: 4px;
  width: 100%;
  margin-top: 12px;
}

.heatmap-label {
  font-size: 11px;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
}

.heatmap-cell {
  height: 28px;
  border-radius: 4px;
  background: rgba(255, 255, 255, 0.04);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 10px;
  font-weight: 600;
  color: var(--text-secondary);
  transition: var(--transition);
  cursor: pointer;
  position: relative;
}

.heatmap-cell:hover {
  transform: scale(1.15);
  z-index: 10;
  box-shadow: var(--shadow-sm);
}

.heatmap-header-hour {
  font-size: 10px;
  color: var(--text-muted);
  text-align: center;
}

/* Status Banner / Unconfigured Notice */
.notice-box {
  background: rgba(245, 158, 11, 0.08);
  border: 1px solid rgba(245, 158, 11, 0.25);
  border-radius: var(--radius-md);
  padding: 18px 24px;
  margin-bottom: 24px;
  display: flex;
  align-items: flex-start;
  gap: 16px;
}

.notice-icon {
  font-size: 24px;
  color: var(--accent-amber);
}

.notice-content h3 {
  font-size: 15px;
  font-weight: 700;
  color: var(--accent-amber);
  margin-bottom: 4px;
}

.notice-content p {
  font-size: 13px;
  color: var(--text-secondary);
  line-height: 1.5;
}

/* Subtle Loading Bar & Sync Badge */
.subtle-loader {
  position: fixed;
  top: 0;
  left: 0;
  width: 100%;
  height: 3px;
  background: transparent;
  z-index: 99999;
  pointer-events: none;
  opacity: 0;
  transition: opacity 0.25s ease-in-out;
}

.subtle-loader.active {
  opacity: 1;
}

.subtle-loader-bar {
  height: 100%;
  width: 100%;
  background: linear-gradient(90deg, #06b6d4, #3b82f6, #10b981, #06b6d4);
  background-size: 200% 100%;
  animation: subtleSlide 1.2s infinite linear;
}

@keyframes subtleSlide {
  0% { background-position: 200% 0; }
  100% { background-position: -200% 0; }
}

.subtle-sync-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: rgba(6, 182, 212, 0.1);
  border: 1px solid rgba(6, 182, 212, 0.25);
  border-radius: 9999px;
  padding: 3px 10px;
  font-size: 11px;
  color: var(--accent-cyan);
  animation: fadeIn 0.2s ease-in-out;
}

.subtle-sync-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--accent-cyan);
  box-shadow: 0 0 6px var(--accent-cyan);
  animation: pulse-sync 0.8s infinite alternate;
}

@keyframes pulse-sync {
  0% { opacity: 0.3; transform: scale(0.8); }
  100% { opacity: 1; transform: scale(1.2); }
}

.loading-overlay {
  display: none !important;
}

/* Footer */
.app-footer {
  margin-top: auto;
  border-top: 1px solid var(--border-color);
  padding: 16px 24px;
  text-align: center;
  font-size: 12px;
  color: var(--text-muted);
  background: var(--bg-secondary);
}

/* Live Agents UI Components */
.live-summary-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 20px;
}

.live-agent-chip {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  padding: 10px 16px;
  display: flex;
  align-items: center;
  gap: 10px;
  flex: 1;
  min-width: 160px;
}

.live-agent-chip .chip-num {
  font-family: 'Outfit', sans-serif;
  font-size: 20px;
  font-weight: 700;
  color: var(--text-primary);
}

.live-agent-chip .chip-lbl {
  font-size: 11px;
  color: var(--text-muted);
  text-transform: uppercase;
}

.agent-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  display: inline-block;
  margin-right: 6px;
}

.agent-dot.online {
  background: #10b981;
  box-shadow: 0 0 8px #10b981;
  animation: pulse-green 2s infinite;
}

.agent-dot.offline {
  background: #6b7280;
}

@keyframes pulse-green {
  0% { box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.7); }
  70% { box-shadow: 0 0 0 6px rgba(16, 185, 129, 0); }
  100% { box-shadow: 0 0 0 0 rgba(16, 185, 129, 0); }
}

.pill-filter-group {
  display: flex;
  gap: 8px;
  margin-bottom: 16px;
}

.pill-btn {
  background: var(--bg-input);
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
  padding: 6px 14px;
  border-radius: 9999px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition);
}

.pill-btn:hover {
  background: var(--bg-card-hover);
  color: var(--text-primary);
}

.pill-btn.active {
  background: rgba(6, 182, 212, 0.2);
  border-color: var(--accent-cyan);
  color: var(--accent-cyan);
}